Help
Support
Quick answers for install, typing, billing, and account issues — plus how to reach us.
Contact
Email support@inovix.dev or WhatsApp +94 74 148 9577. Include your account email, Windows version, and a short description of what you tried.
- Billing & receipts: Lemon Squeezy customer portal
- Account & devices: open your Dashboard after signing in with Google in the Keyshepherd app.
Common fixes
- Installer blocked — choose Keep / Run anyway, then finish setup as Administrator if prompted.
- Typing not switching — open the tray menu, confirm Wijesekara is selected, and retry in a normal text field (Notepad or Word).
- Mac: shortcuts or Sinhala letters do nothing — grant Keyshepherd in System Settings → Privacy & Security → Accessibility (not the VoiceOver Accessibility page), then Input Monitoring. See the Mac troubleshooting guide.
- License not unlocking — sign in with the same Google email used at checkout, then restart Keyshepherd.
- Adobe / ShepGlyphs — see the Adobe icon plugin guide.